Questions, answered plainly.
What we do, who it’s for, how fast it goes live and what it costs. If your question isn’t here, ask us, or book a strategy session.
About Linkai
We’re a marketing company that uses automation and AI to help Australian service businesses capture more leads, convert more of them to booked jobs, and bring past clients back. In plain terms: we help you get more value from the work you’re already attracting.
Service businesses across Australia, trades and electricians, dentists and clinics, vets, allied health, aged care and NDIS providers, and professional services. If you take bookings or enquiries, the same gaps apply and the same systems fix them.
We’re based in Greater Sydney and work with businesses Australia-wide, remotely. Everything is built for the Australian market, Australian English, Australian compliance, Australian customers.
No. We’re seasoned marketers who use AI, not AI people who learned marketing. The strategy leads and the tools follow. AI and automation are how we deliver, not the point.
How it works
Core systems like missed-call text-back and web chat can be live in about a week. Larger builds take longer, but you’ll always have a clear timeline up front, and we prove a system works on one real part of your business before scaling it.
Usually not. We work around your existing setup where we can, and only consolidate tools when it genuinely saves you money or hassle. You’ll always understand what’s been built and why, no black boxes.
You’ll understand it. We don’t build systems you can’t see inside or maintain. The aim is to make your business run better, not to make you dependent on us.
Marketing automation wins and keeps clients, capturing enquiries, following up, requesting reviews, reactivating past clients. Admin automation gives you time back, cutting the manual work behind quotes, bookings, invoices and data entry. Most businesses benefit from both; we start with whichever is costing the most time or revenue.
AI voice agents & after hours
Modern voice agents sound natural and hold real conversations, answering after hours, taking details, and booking appointments straight into your calendar. Callers are talking to something that understands them, not a phone tree.
Instead of going to voicemail (and then to your competitor), a missed call triggers an instant text back, and an AI voice agent can answer and book the caller in. The enquiry stays with you rather than ringing the next business on the list.
Always. You decide what the systems handle and what comes to you. Warm leads can be passed to you live; everything else is captured and organised so nothing is lost.
Pricing & commitment
It depends on the pathway. Managed trades and clinic packages have starting monthly prices on the pricing pages, plus setup. Professional services usually starts with an audit or workshop. One-off fixes, service options and DIY kits are priced separately where shown.
Managed service plans require a 3-month minimum commitment, then continue month to month. Setup fees are payable upfront and are non-refundable. Detailed cancellation, notice and offboarding terms are confirmed in your quote and managed services agreement. One-off fixes, kits and focused builds are standalone unless we both agree to ongoing management.
Yes. For established firms with a team and several overlapping systems, the AI & Automation Audit maps where you’re losing time and money and gives you a costed, prioritised roadmap. If you go on to build it with us, the audit fee is credited toward the build.
Where we do, we tell you on the recommendation. Every recommendation is made on merit, and you’re never obligated to use our links.