We Set Up Your Review Funnel
We connect your CRM or job management system and trigger a feedback or review request at the right moment: after a job, appointment or invoice is completed.
Reputation & Feedback
Reputation Management & Google Reviews for Australian Businesses
Reviews matter, but reputation is bigger than stars. We help you collect feedback, ask for genuine reviews at the right moment, and respond in a way that protects trust.
Your Competitors Have More Reviews. That's Why They're Getting More Calls.
93% of Australians check Google reviews before choosing a local service business. If your competitors have 50, 100 or 200 more reviews than you, they're winning the job before you even pick up the phone. The problem isn't your service. It's your visibility.
The Review Gap Is Growing Every Day
Every happy customer who doesn't leave a review is a missed opportunity. Most businesses lose reviews not because customers won't leave them, but because no one ever asks at the right moment. We fix that automatically.
How Our Reputation System Works
A practical process for capturing feedback, requesting genuine reviews and responding before small issues become bigger trust problems.
Customers Get a Frictionless Request
A personalised SMS or email goes out with a simple feedback path and, where appropriate, a direct link to your Google Business Profile.
You Monitor, Respond & Grow
We set up review monitoring and AI-assisted response templates so every review (positive or negative) gets a professional reply quickly.
Coastal Plumbing
Hi Sarah, thanks for choosing us today. We'd love your feedback when you have a moment.
Sure, happy to help!
Share feedback
New genuine review
Coastal Plumbing
Great service, highly recommend!
Post
Thanks for your review!
- 1
Job completed or invoice paid
- 2
Feedback request fires automatically
- 3
Customer receives a personalised SMS
- 4
They tap the link: 30 seconds
- 5
A genuine review or private response is captured
- 6
You understand feedback and keep trust visible.
Everything You Need to Build a Trusted Reputation
Automated Review Requests
Triggered at the right moment after every job, via SMS or email. No manual follow-up needed.
Direct Google Link
Every request sends customers directly to your Google review page. One tap, zero friction.
AI-Assisted Review Responses
Professional, on-brand responses drafted for every new review so you stay active without spending hours writing replies.
Negative Review Alerts
Get instantly notified when a negative review comes in so you can respond before it does damage.
Review Performance Dashboard
See your review count, average rating and growth trend in one place; always know where you stand.
Google Business Profile Sync
We keep your GBP optimised and consistent so your reviews have maximum impact on local search rankings.
Focused setup
Just need the review foundation in place?
Start with a focused reputation setup if you need the feedback path, review request wording and Google review basics sorted before a larger reputation system.
Review foundation
Review / Reputation Setup
A focused setup for businesses that need a cleaner, more consistent way to ask for and manage Google reviews.
$450 + GST
- Review request path mapped around your current customer or appointment flow
- Google review link, request wording and follow-up timing recommendations
- Simple response and monitoring guidance so reviews do not get ignored
Price is AUD and excludes GST. This is a standalone setup unless we both agree to ongoing support.
Common Questions About Review Management
No. Asking customers to leave an honest review is allowed. What Google prohibits is incentivising reviews, review gating or posting fake ones. Our system sends a polite, personalised request and keeps the wording appropriate to your sector.
It depends on your customer volume, how often work is completed, and whether your sector can ask publicly. The first goal is a consistent feedback rhythm; public reviews build steadily from there.
You are alerted quickly and given a professional response path. Some feedback should be handled privately first, especially if it involves a service concern, privacy issue or healthcare context.
Yes. GBP optimisation is included. We ensure your business information, categories, photos and service areas are set up correctly to maximise your visibility in local search.
We work with Australian trades, health clinics, dental practices, vets, professional services and more. If your business relies on local reputation, this system works for you.
Ready to see what's possible?
Whether you want to start small or overhaul your entire system, we'll show you what to fix first for the fastest ROI.